A9pay Terms & Conditions — Complete Guide to Using the Platform

These terms and conditions apply to the use of the a9pay platform and all its services. Registering on a9pay or using the platform means you have read, understood, and agreed to all of these terms.

A9pay reserves the right to change, amend, or update these terms at any time. A notification will be posted on the platform when changes occur. Continued use of the platform after any update constitutes acceptance of the revised terms.

Accurate and complete personal information is required to open an account on a9pay. Providing false or misleading information may result in account termination and forfeiture of any deposited funds.

• Each person may only register one account. Two members of the same household may hold separate accounts, but they cannot share the same payment method.
• Sharing your account with any third party is strictly prohibited.
• Keeping your password confidential is your responsibility. a9pay is not liable if you share your password with others or if it is compromised.
• Any suspicious activity must be reported to support immediately.

A national ID card, passport, or other government-issued document may be required for KYC (Know Your Customer) verification. Completing KYC is mandatory before any withdrawal.

A9pay is strictly for adults aged 18 and above. Registration or gaming by minors is strictly prohibited.

Documents may be requested at any time to verify your age. Failure to provide them may result in temporary or permanent account suspension. a9pay is committed to protecting minors — if you know of anyone underage using the platform, please notify our support team.

You must be logged in and have completed the KYC process to make a deposit on a9pay.

• The minimum deposit amount is specified on the platform and may vary depending on the payment method.
• Deposits via mobile banking and bank transfer are accepted.
• Deposits from third-party accounts are not accepted. The source of the deposit and the account holder must be the same person.
• Deposits typically take a few minutes to one hour to process.

The following conditions must be met to withdraw your winnings:

• KYC verification must be completed.
• Any winnings generated using bonus funds are subject to that bonus's wagering requirements.
• The deposit and withdrawal methods used should be kept the same wherever possible.
• Withdrawal requests typically take 24–72 hours to process.

A9pay complies with anti-money laundering laws. Additional verification may be required for suspicious transactions. a9pay reserves the right to investigate any unusual withdrawal patterns.

A9pay regularly offers various bonuses and promotions. Each bonus has specific terms that are published alongside the offer.

• Wagering Requirement: Accepting a bonus generally requires wagering the bonus amount by a specified multiplier. For example, a 30x wagering requirement on a BDT 100 bonus means you must place BDT 3,000 in bets.
• Time limit: Every bonus has an expiry date. Any unused bonus will be automatically cancelled once it expires.
• Game Restrictions: Some bonuses are only valid on specific games.
• Maximum win: There may be a maximum withdrawal limit on winnings derived from a bonus.

All games on a9pay are RNG (Random Number Generator) certified and/or powered by Provably Fair technology. Game outcomes are entirely random and cannot be manipulated by anyone.

• If a game is interrupted mid-round due to a technical error, the bet for that round will be refunded.
• A9pay is not liable for any game loss resulting from an internet disconnection.
• If a match is cancelled during live betting, the bet will be refunded.
• Betting odds are subject to change at any time. The odds in effect at the time a bet is placed will apply.

In the event of any dispute regarding game outcomes on a9pay, a9pay's decision shall be final. However, complaints may be submitted to the support team and will be investigated.

The following activities are strictly prohibited on a9pay:

• Using software, bots, automation, or hacking tools to play games.
• Intentionally placing opposing bets to complete bonus wagering requirements.
• Opening multiple accounts to claim bonus benefits.
• Using a9pay for money laundering or any other illegal financial activity.
• Threatening, harassing, or engaging in abusive behavior toward other players or a9pay staff.
• Exploiting any bug or glitch on the platform without reporting it.

A9pay reserves the right to temporarily or permanently close an account under the following circumstances:

• Violation of terms and conditions.
• Providing false information.
• KYC verification failed.
• Suspicious financial activity.
• Being identified as a minor.

Players may also request to close their own account. An opportunity to withdraw any valid balance will be provided before closure. However, funds forfeited due to a rule violation will not be returned.

A9pay believes in responsible gaming. Gaming is for entertainment — not a source of income. We offer the following tools:

• Deposit Limit: Set a maximum daily, weekly, or monthly deposit limit.
• Session limit: Set a limit on how long you play in a single session.
• Reality check: Reminders to take a break after a set period, including a summary of your gaming activity.
• Self-exclusion: Exclude yourself from the platform for anywhere between 1 week and 6 months.

If you think you may have a gaming problem, seek professional help. a9pay's support team and Responsible Gaming Find more information on the page.

A9pay takes your personal data seriously. We are fully transparent about how we collect, store, and use your information.

• Your information is used solely for service delivery, KYC verification, and fulfilling legal obligations.
• Your information is never sold or shared with third parties.
• All data is protected with SSL encryption.

For our full privacy policy, please visit our Privacy Policy View the page.

A9pay reserves the right to modify these terms at any time. For significant changes, prior notice will be given via email or platform notification.

If you have any questions or concerns regarding the terms, please contact our support team. We aim to respond within 24 hours.

The original version of these terms is authoritative. In the event of any discrepancy arising from a translation, the original version shall prevail.